* = Required Field

Problem Category *

First Name *

Last Name *

Citrix Id to be reset *

Citrix User Id *

Company Name *

Email for Citrix Id to be reset *

Email *

Client Service Leader

Description (do not include account passwords) *

Description (include any error messages received) *

Citrix Version *

Error Message Text (please attach screen shot after submitting ticket) *

STARS Version *

File Location *

STARS Version *

STARS Version *

Is the latest SOW/addenda posted in DocuShare? *

Is this user a broker?

Is there a dictionary file?

Are international settings required?

STARS Version *

Report Name

Template Name

STARS Version *

Department

STARS Version *

STARS Version *

Use Demo Database

Use Existing Database

Will the Client be Multi-Client? *

Will the Client be Multi-Company? *

Will the Client be Scheduling Reports? *

Are international settings required? *

Contract is in DocuShare for this client? *

Create Test Schema? *

How many Citrix userids need to be created? *

Will the Client be using Multiple Currencies? *

Currency Type(s) *

Error Message Text (please attach screen shot after submitting ticket) *

STARS Version *

STARS Version *

Terminal Server *

STARS Version *

Is Thin Print Installed?

Printer Type *

STARS Version *

STARS Version *

Date Range of Restore (mm/dd/yy) *

Current Version *

Updated Version *

Is the requested date open on ASP calendar? *

Reason for Test Schema *

If Reason is Other, please explain

Estimated date schema can be purged from database *

Backup required? *

New or Refresh existing Schema *

If Refresh Existing, provide schema and instance to refresh

Schema/file and instance to load from

System *

Version *

Can the ATTOBJB table be truncated? *

Can the ATTOBJM table be truncated? *

Can the U tables (XXXUXXXXX) be truncated? *

Is this an ASP or Locally-hosted Client? *

Will Updates be run for this schema? *

STARS Web Version *

Schema *

Instance *

Client Id *

Job Number

Transmission Type

File name(s)

Third Party Administrator (if applicable)

Date/Time of Error

Has client been charged for schedule job? *

If not charged, please provide reason

Server job to be run on *

System *

Version *

Schema *

Job Function/Purpose *

Date(s) to run job (mm/dd/yyyy) *

Time to run job (24 hr format) *

Reoccuring job *

Notification for failed job *

Notification email (include min. of two recipients for failure emails)

Plugin Name with parameters/arguments (i.e. XYZ_export.exe /SERVER=ASP01 /SCHEMA=D999 /TYPE=ORACLE /COMPANY=XYZ)

Plugin Path (i.e. H:\stars85\plugins)

Has the scheduling of this plugin been tested on the CSG server?

Schema *

Instance *

SetId (for Multi-Client)

Version *

Product *

Import/Export Type *

Frequency *

Link to SOW *

Has client been charged for solution? *

Have you completed training for this solution? *

ASP Hosted *

Provider *

Agent Name *

Server/Instance (not required if local)

Schema (not required if local)

Contact First Name *

Contact Last Name *

Contact Email *

Agent Mailbox/Customer ID *

Company Code(s)

Client PGP Public Key Name (required if local)

** Attach file after submitting ticket **

Call Type

Assigned To

Call Taken By

Priority

Status

Date Closed